Seminar Policies

SEMINARS EMAIL NOTIFICATIONS

Missing Email Tips

If you do not receive email sent by Earthwork Software Services, please check your spam, bulk, or junk mail folders. If you find our email there, your ISP or your spam blocker or spam filter software is diverting our email.

The following steps will help insure that our email messages are delivered to your inbox:

ISPs

Some email providers filter messages based on content, subject line (our email notices will always include the word "AGTEK" in the subject line), or the sender's address and may put your email into a bulk or junk mail folder. In general, be sure @EarthworkSoftwareServices.com is on your "approved senders" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software

If you have recently installed new email software or a new program to help defeat spam, make sure you check the settings. The "default settings" are often much more restrictive than you might wish. The following sections provide steps for checking and changing these settings with the most commonly used email clients/readers.

AOL Users:

Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:

1. Click "Mail" in the toolbar at the top of your AOL window

2. Select "Block Unwanted Mail"

3. Click "Custom Sender List"

4. Select "Allow only the senders and domains listed below"

5. Enter this domain: @EarthworkSoftwareServices.com

6. Click "Save"

Hotmail Users:

Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:

1. Click "Mail", then "Options" (next to the Help link)

2. Click "Junk Email Protection"

3. Click "Custom Sender List"

4. Click "Safe List"

5. Enter this domain: @EarthworkSoftwareServices.com

6. Click "Add"

Yahoo Users:

Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Gmail Users:

Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Outlook 2003 Users:

Please check your "Junk E-Mail" folder. If you find our email there, Right click our message and select "Junk E-mail" and "Mark as Not Junk" from the pop-up menu. This will help future messages to get through. To avoid accidentally filtering our future messages:

1. Select "Actions" from the top menu bar, then select "Junk Email" followed by "Junk Email Options"

2. Select "Safe Senders", then "Add"

3. Type @EarthworkSoftwareServices.com and click "OK"

4. Type and click "OK"

5. Click "OK"

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Site last modified on November 15, 2008.

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