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FAQ  Frequently Asked Questions

Common Seminar Questions and Answers

General and Content Related Questions . . .

What are regional seminars?
What do previous attendees think about regional seminars?
Why are the seminar technical manuals so popular?
Are seminars available for any of AGTEK's old legacy products?
What courses are offered as regional seminars?
Have there been any changes in the courses from last season?
What does it mean if a seminar Course Outline or Handbook Table of Contents page is marked "Tentative"?
Which AGTEK products are addressed by the Day 1 (Fundamentals of Takeoff & Modeling) seminar?
Which AGTEK products are addressed by the Day 2 (Working with CAD & Survey Data) seminar?
Which AGTEK products are addressed by the Day 3 (Strata, Over-Ex & Related Functions) seminar?
Are specific seminars available for AGTEK's GradeModel 3D product?
Are specific seminars available for AGTEK's new Sitework 4D product?
Are specific seminars available for AGTEK's Highway product?
Which seminars will teach me how to use AGTEK for dirt takeoffs?
Which seminars will teach me how to use AGTEK for GPS modeling?
What's the difference between raster and vector PDF data?
If I'm one of the few people still digitizing from paper, do these seminars apply to me?
If I'm an experienced AGTEK user, can I benefit from attending the Day 1 seminar?
If I'm using AGTEK's new Earthwork 4D product, what 4D functionality is NOT covered in the Earthwork 3D seminars?
Can I receive continuing education credit for attending a seminar?

Schedule and Location Related Questions . . .

When and where are regional seminars held?
Why are some previously offered city locations missing from the current seminar schedule?
How do I get conference facility and hotel information for a specific seminar?
How can I receive future seminar schedule announcements?

Prerequisites and Related Questions . . .

Who should attend regional seminars?
Are there any prerequisites for attending regional seminars?
What do I need to bring to a regional seminar?
How can I determine which AGTEK product I am using?

Registration, Cost and Payment Related Questions . . .

How can I register for a regional seminar?
What is the cost of tuition?
Is seminar tuition subject to tax?
Are meals and lodging included in the tuition?
Can I check my registration and payment status online?
Why can't I view my online Confirmation/Invoice?
To whom do I make my tuition payment?
When is my tuition payment due?
Can I pay my tuition by credit card?
Can I pay my tuition by Electronic Funds Transfer?
What is the policy on cancellations, refunds and transfers of registration?

Other Questions . . .

Where can I purchase AGTEK software?
How do I get technical support for AGTEK software?
Do any consultants provide AGTEK takeoff and modeling services?

Answers . . .

What are regional seminars?
Our regional seminars are regularly scheduled training classes held at hotel conference centers in various cities throughout North America.  They provide students with comprehensive, fast-paced AGTEK software training in a structured, lecture/demonstration format.  The instructor uses live AGTEK software to walk students through a series of progressive exercises which have been carefully designed to teach and reinforce both basic and advanced AGTEK skills.  Although individual seminar students do not work "hands-on" with live AGTEK software, each student receives a very detailed and generously illustrated seminar technical handbook which clearly documents the step-by-step procedures covered in class.  For hands-on reinforcement of the seminar applications, students can download training files that correspond to the step-by-step handbook exercises and reproduce the seminar exercises at their own pace on their own AGTEK systems after attending the seminar.  Our Day 1 and Day 2 seminars run from 8:30 am until 4:30~5:00 pm, with a one-hour break for lunch at noon (lunch is provided by Earthwork Software Services), plus short breaks at mid-morning and at mid-afternoon.  Because our Day 3 seminar covers a lot of dense (advanced) topics, it is shorter and runs from 8:30 am until 3:00~3:30 pm (but lunch and breaks are still included).
What do previous attendees think about regional seminars?
Our regional seminars set the standard for AGTEK software training in content, convenience, technical documentation and value.  To read comments from previous seminar attendees, click here.
Why are the seminar technical manuals so popular?
Our seminar technical manuals are popular with attendees because they provide detailed, user-friendly documentation for the various applications and manipulations covered in each seminar (we believe our manuals represent the most detailed AGTEK technical documentation available from any source).  Unlike many software manuals (which are long on hard-to-understand technical detail, but short on practical applications described in plain English) our seminar manuals teach you (in plain, step-by-step English) exactly how to use your AGTEK software to get your takeoff and modeling work done in less time and with fewer mistakes.  The manuals mirror the seminar presentation with illustrated, step-by-step instructions on how to perform each application as it is performed.  By doing so, the manuals minimize note taking and allow the attendee to focus on the topics being demonstrated and discussed.  After the seminar, when the attendee has returned to work, the manuals serve as a highly-valued reference.  Seminar students can also practice the techniques they have learned by downloading and using a number of data files which correspond to the exercises in the seminar manuals.  To view the table of contents for our seminar manuals, click on the following links: Fundamentals of Takeoff & Modeling, Working With CAD & Survey Data or Strata, Haul Analysis, Over-Ex & Related Functions.
Are seminars available for any of AGTEK's old legacy products?
Seminar courses are available only for AGTEK's newer Windows-based earthwork takeoff and modeling products.  Due to insufficient demand, we no longer offer seminars for AGTEK's legacy DOS-based Sitework Engineering, SitePlan 98 or Sitework 98 programs.  For the same reason, we have also discontinued our seminar for the Graphic Grade 3D product.
What courses are offered as regional seminars?
For the Fall 2011 - Summer 2012 seminar season, we offer three one-day seminars.
Have there been any changes in the courses from last season?
Our seminar courses are updated every season to reflect modifications and improvements in the latest release version of the corresponding AGTEK software (currently 3D v1.69 and 4D v1.07).  Changes for the 2011 - 2012 seminar season are outlined below (as always, these changes are based on direct comments and suggestions from our previous attendees, as well as on our own observations in conducting the seminars).
  • Day 1 (Fundamentals of Takeoff & Modeling)  We made some very substantial content revisions to the Day 1 seminar for last season (like nearly all AGTEK users, we stopped digitizing from paper and started digitizing only from raster PDF files*--see related FAQ if you're still digitizing from paper; we also added more data-entry examples, including more intensive use of the Offset Line utility; and we added a more detailed application of Sectional Areas and Report Regions with an eye on minimizing volume calculation time and maximizing quantity takeoff value).  All of last season's Day 1 improvements have been retained for the 2011-2012 seminar season.  So what's new for 2011-2012?  Well, we've added a detailed explanation regarding Ref and Diff surface selection for volume calculations (basically a footnote for 3D product users, but critically important for anyone using the new 4D product because how these surfaces are selected now determines how the volumes will be reported).  Also with a nod to 4D users, we've added a new example that uses the Apply Template utility to generate multiple street data lines (we'll use the Offset Line utility first, then turn around and see how the same result can be achieved using Apply Template).  The Day 1 Seminar Handbook has grown by 8 pages (246 total pages) and the above changes are fully documented for our attendees so they won't have to be distracted by taking notes.  This class runs from 8:30 am until about 4:30 or 5:00 pm and is literally packed with well-documented "must-know" information for all AGTEK users.  Click to view the (final) Day 1 Seminar's Outline and the (final) Day 1 Seminar's Handbook Table of Contents.
    *Note: Manual digitizing from raster PDF files in Earthwork 3D and SiteModel 3D requires purchase of AGTEK's optional PDF Utility (the PDF Utility is included with GradeModel 3D and Sitework 4D).
  • Day 2 (Working with CAD & Survey Data)  We also made substantial content revisions to the Day 2 seminar for last season (the "Step-by-Step" CAD modeling segment was completely reworked to accommodate both CAD and vector PDF* data, including additional data-manipulation examples; and a Cross-Section Data Modeling exercise was added to the "Modeling with PNEZ Coordinate Text Survey Data" segment).  All of last season's Day 2 improvements have been retained for 2011-2012 and, other than some "tweaking" here and there, Day 2 is essentially unchanged in terms of the topics and manipulations addressed.  The Day 2 Seminar Handbook has grown by 4 pages (236 total pages) due to some extensive editing and added detail.  This class runs from 8:30 am until about 4:30 or 5:00 pm and provides loads of "must-know" information for AGTEK users who wish to work with imported CAD, vector PDF, and PNEZ coordinate text survey data.  Click to view the (final) Day 2 Seminar's Outline and the (final) Day 2 Seminar's Handbook Table of Contents.
    *Note: Importing vector PDF files in Earthwork 3D and SiteModel 3D requires purchase of AGTEK's optional PDF Utility (the PDF Utility is included with GradeModel 3D and Sitework 4D).
  • Day 3 (Strata, Over-Ex & Related Functions)  Changes to the 2011-2012 Day 3 seminar include some expanded over-excavation and Cut-Fill Line examples, including a new Rock Undercut Volume (Subtraction Method) exercise.  In order to make time for these additions, last season's Balance Regions for Haul Planning exercise will no longer be covered in class; however, the corresponding step-by-step documentation has been retained in the revised Day 3 Seminar Handbook as a new Appendix.  The Day 3 Seminar Handbook has grown by 4 pages (168 total pages) due to the new exercise and some heavy editing and added detail.  Because this class does cover some pretty dense (advanced) topics, it is shorter than the other days, running from 8:30 am until about 3:00 or 3:30 pm.  Click to view the (final) Day 3 Seminar's Outline and the (final) Day 3 Seminar's Handbook Table of Contents.
What does it mean if a seminar Course Outline or Handbook Table of Contents page is marked "Tentative"?
Between seminar seasons (typically August through October) our course materials will be marked "Tentative" while we make revisions for the upcoming season.  The final topics covered in each seminar class will always be as described on the current Courses Overview page; however, because various exercise examples and sequences are being edited, the final Course Outlines (Day 1, Day 2, Day 3) and Handbook Tables of Content (Day 1, Day 2, Day 3) may differ slightly from those that are currently marked "Tentative".  Course Outlines and Handbook Tables of Content will be marked "Final" when all editing has been completed.
Which AGTEK products are addressed by the Day 1 (Fundamentals of Takeoff & Modeling) seminar?
The topics covered in the Day 1 seminar apply to the following AGTEK products:
Which AGTEK products are addressed by the Day 2 (Working with CAD & Survey Data) seminar?
The topics covered in the Day 2 seminar apply to the following AGTEK products:
Which AGTEK products are addressed by the Day 3 (Strata, Over-Ex & Related Functions) seminar?
The topics covered in the Day 3 seminar apply to the following AGTEK products:
Are specific seminars available for AGTEK's GradeModel 3D product?
Essentially all of the Day 1, Day 2 and Day 3 seminar topics apply to GradeModel 3D because the product is simply an extended version of SiteModel 3D, including a shared menu structure and user interface.  However, GradeModel also includes the modeling functions of Highway 3D plus the haul planning functions of AGTEK's new Trackwork product and our seminars DO NOT address these extended functions of GradeModel 3D.
Are specific seminars available for AGTEK's new Sitework 4D product?
Although our seminars are not specifically designed for AGTEK's new Sitework 4D product (Earthwork 3D is actually used in our seminar classes and documented in our seminar technical manuals), Sitework 4D users will still benefit from attending the seminars.  Essentially all of the Day 1, Day 2 and Day 3 seminar topics demonstrate and document identical program functions available to Sitework 4D users (Sitework 4D offers a combination of core functions from Earthwork 3D and GradeModel 3D, including a shared menu structure and user interface).  However, Sitework 4D also includes several unique improvements and functions that are NOT available in Earthwork 3D and that are NOT addressed in our seminars (see related FAQ).
Are specific seminars available for AGTEK's Highway product?
Our seminars teach earthwork takeoff and modeling skills applicable to commercial, industrial, residential and other site projects--as opposed to "DOT" roadwork projects.  At this time, our seminars do not address the specialized functions (data entry from cross sections, horizontal/vertical COGO, mass analysis, etc.) of the Highway 3D/4D product.  However, we have purchased the Highway software from AGTEK and we do intend to offer seminar topics for it when demand reaches a sufficient geographic density to justify producing a regional seminar.  Availability of any new courses will be posted on this web site and notifications will be provided through our normal fax and email announcements (if you do not already receive our fax and email seminar announcements, Join Our Mail List).  In the meantime, AGTEK (the software's manufacturer) provides both live internet training and classroom seminar training for the Highway product.
Which seminars will teach me how to use AGTEK for dirt takeoffs?

All AGTEK Earthwork 3D/SiteModel 3D/GradeModel 3D/Sitework 4D users who perform dirt takeoffs for commercial, industrial, residential and other site projects should master the functions covered in the Day 1 seminar.  The Day 1 seminar addresses data entry via manual digitizing from both paper plans and raster PDF files (manual digitizing is required when CAD or vector PDF files are not available) and covers the vitally important steps of error checking, data editing, "break line" entry, adjustments for topsoil stripping and design structural sections, and calculation and reporting of cut/fill volumes.  AGTEK users who want to perform dirt takeoffs using imported CAD or vector PDF files (and eliminate the need for tedious and time-consuming manual digitizing) should also master the functions covered in the Day 2 seminar.  Depending on the specific nature of your work, the more advanced functions covered in the Day 3 seminar may also be of interest to AGTEK users who perform dirt takeoffs.  Click here to read about the differences between modeling for takeoff and construction applications.
[Note: If you are using AGTEK's SitePlan 3D program (not Earthwork 3D/SiteModel 3D/GradeModel 3D/ Sitework 4D) for dirt takeoffs, you should attend only the Day 1 seminar.  Click here if you don't know which AGTEK product you are using.]
Which seminars will teach me how to use AGTEK for GPS modeling?

All Earthwork 3D/SiteModel 3D/GradeModel 3D/Sitework 4D users who use AGTEK for GPS modeling for commercial, industrial, residential and other site projects should master the functions covered in the Day 1 and Day 2 seminars.  Although data entry for GPS models should not be based on manual digitizing, the vitally important Day 1 seminar topics of error checking, data editing, "break line" entry, and adjustments for design structural sections are critically important to producing accurate and precise GPS models.  Because GPS models should be based on the project designer's CAD data (data entry via manual digitizing is too imprecise), GPS model builders must be able to efficiently import CAD data, identify and eliminate CAD elevation errors, and convert 2D CAD line work to 3D data lines--all of which is detailed in the Day 2 seminar.  Depending on the specific nature of your work, the more advanced functions covered in the Day 3 seminar may also be of interest to GPS model builders.  Click here to read about the differences between modeling for takeoff and construction applications.
What's the difference between raster and vector PDF data?

When grading plans are provided in a PDF file, the plan's line work (contours, curbs, buildings, etc.) will be represented with either raster or vector data.  With raster data, plan line work is represented as a bit map--a pattern of small dots (a raster PDF file is created when paper plan sheets are scanned).  With vector data, on the other hand, plan line work is actually defined by mathematical equations (a vector PDF file is created when plan data is plotted to a PDF file directly from a CAD system).  From the perspective of an AGTEK user that is importing a PDF grading plan, raster line work will be manually digitized (using the techniques documented in the Day 1 seminar) and vector line work will be processed like CAD data (using the techniques documented in the Day 2 seminar).
If I'm one of the few people still digitizing from paper, do these seminars apply to me?

The short answer is "Yes, our seminars still apply to you."
Manual digitizing data-entry techniques are covered in the Day 1 seminar and, although we actually demonstrate manual digitizing from a PDF plan image in the seminar class, AGTEK's manual digitizing functions apply equally whether digitizing from a paper plan sheet or from a PDF plan image.  There are some functional differences between digitizing from paper plans vs. PDF plans (plan scaling is the biggest difference, while the "contour streaming" function is a good example of a minor difference) but these differences are thoroughly documented in the detailed Day 1 Seminar Handbook that is provided to each seminar attendee.
If I'm an experienced AGTEK user, can I benefit from attending the Day 1 seminar?

Although experienced AGTEK users should already be familiar with most of the concepts addressed in the Day 1 seminar, a surprisingly large number of experienced users report that they have gained invaluable tips, tricks and insights by attending this most fundamental seminar course.  This is perhaps most true with experienced AGTEK users when they are "self taught" (never had any formal training on how to properly use AGTEK software) or "hand-me-down taught" (trained by other, possibly self-taught, AGTEK users in their organization); but it can also apply to experienced AGTEK users when it has been several years since they last received any formal AGTEK training (our seminar courses are updated every year to reflect ongoing changes in the AGTEK software).  Considering the simple fact that it is often difficult to "know what we don't know", attending the Day 1 seminar can benefit even the most experienced of AGTEK users.
If I'm using AGTEK's new Earthwork 4D product, what 4D functionality is NOT addressed in the Earthwork 3D seminars?
AGTEK's new Earthwork 4D product line offers a suite of products, including Sitework 4D, Highway 4D and Materials 4D (a/k/a "Materials Underground").  Our Earthwork 3D seminars DO NOT address any functionality of Highway 4D or of Materials 4D.  Although most of Sitework 4D's functionality IS covered in our Earthwork 3D seminars (see related FAQ), the following Sitework 4D functions are NOT addressed in our seminars: (1) data entry via PDF plan-profile sheets, (2) a more efficient method for referencing and reloading multiple PDF plan sheets (but this is a very minor difference) and (3) the haul planning functions of AGTEK's Trackwork product (which are included with Sitework 4D).
Can I receive continuing education credit for attending a seminar?

That depends on the policies and requirements of the organization granting the continuing education credits.  Upon request, we will be happy to provide the seminar attendee with a letter documenting his/her attendance, seminar course content, and hours of instruction.  Net of lunch and breaks, the Day 1 and Day 2 seminars represent 6.5 ~ 7.0 hours of instruction each day, and the Day 3 seminar represents 5.0 ~ 5.5 hours of instruction (the Day 3 seminar is shorter because it covers topics that are generally more complicated than the topics covered in the Day 1 and Day 2 seminars).
When and where are regional seminars held?

Regional seminars are offered in numerous cities across North America from fall through summer every year.  Click to view the current 2011 - 2012 seminar schedule.  If you would like to receive fax and email announcements for our upcoming seminars, please Join Our Mail List.
Why are some previously offered city locations missing from the current seminar schedule?

The cities in which we offer our seminars can vary from one seminar season to the next and such variations are inevitably based on regional demand for our services.  Because our time, resources, and energy are limited, cities with insufficient demand are dropped in favor of other cities and regions where demand is stronger.  We sometimes also rotate our seminars between different cities in a region (Raleigh, Charlotte and Richmond, for example) or offer multiple cities in a single region (Orlando and Tampa, for example) based, again, on strong demand in a particular region.  With all that said, our seminar schedule is designed to offer enough geographic choice so that a seminar city is no more than a short drive (or flight) away for most AGTEK users.  If our current schedule does not meet your needs and you would like to receive future fax and/or email seminar schedule announcements, Join Our Mail List.
How do I get conference facility and hotel information for a specific seminar?
Venue and lodging information is typically available at least three to four weeks in advance of a specific seminar location's event date.  If your company is already registered for a seminar location, this information will be emailed to you as soon as it is available.  Access to venue information is also available from the Seminar Locations and Schedule Page of this website (click on a seminar city location for venue and lodging information).
How can I receive future seminar schedule announcements?
If you do not wish to register for a seminar at this time, but you would like to automatically receive Seminar Schedule Announcements and City Location Reminders, you can Join Our Mail List.
Who should attend regional seminars?
Anyone needing a better understanding of AGTEK software functions and capabilities will benefit from attending our regional seminars and seminar attendees typically include:
  • Hands-On AGTEK Users  These are the estimators, project engineers, project managers, and surveyors that routinely use AGTEK software to do earthwork calculations and build 3D grading models.  In terms of increased knowledge, confidence and productivity, hands-on users have the most to gain from attending the seminars and it is no surprise that hands-on users are the most common seminar attendees.  (Prerequisites apply for hands-on users.)
  • Hands-Off AGTEK Users  These are the owners, managers, and pricing estimators that rely on the results of AGTEK software (quantity reports and supporting documentation) but may never actually use AGTEK software themselves.  Because hands-off users often underestimate or misunderstand what can be accomplished with AGTEK software, hands-off users attend the seminars to learn what they can reasonably expect their hands-on AGTEK users to do for them.
  • Potential AGTEK Users  These are individuals considering a purchase of AGTEK software and who want a better technical understanding of the product before making their final purchase decision.  What better way is there to make an informed purchase decision than to participate in an unbiased training session with users that have already purchased AGTEK software?
Are there any prerequisites for attending regional seminars?

It is assumed that all seminar attendees have a basic understanding of earthwork concepts and that they know how to read grading plans.  For those attending the seminars only to make a product purchase evaluation, or only to understand what the products are capable of doing, no other prerequisites apply.  However, these fast-paced, lecture/demonstration style seminars are designed to take other attendees (those who are "hands-on" users of the products) well beyond the basic training provided to them by AGTEK at the time of purchase.  For hands-on users, the following prerequisites also apply:
Day 1:  Some prior hands-on experience with Earthwork 3D, SitePlan 3D, SiteModel 3D, GradeModel 3D, or Sitework 4D is strongly recommended.  Students with no prior hands-on experience may be overwhelmed by the volume and detail of information presented, especially if they will also be registering for the Day 2 and/or Day 3 seminars (for new users with no prior experience, AGTEK's hands-on training options may be a more appropriate introduction to the products).
Day 2:  Experience with the Day 1 "Earthwork Modeling Step-by-Step" topics is strongly recommended.
Day 3:  Proficiency with the Day 1 "Earthwork Modeling Step-by-Step" topics is strongly recommended.
What do I need to bring to a regional seminar?

Nothing much beyond a good night's sleep, your AGTEK questions, and a desire to learn.  A yellow highlighter would be useful if you wish to mark important points in your seminar handbook.  Attendees that are in the habit of taking notes can bring a notepad and a pencil or pen, if desired (but the detailed seminar handbook is intended to minimize the need for taking too many notes).  The seminars are presented in a structured, fast-paced, lecture/demonstration format, so please DO NOT bring your AGTEK computers and roll-up digitizers to the seminar meeting room.
How can I determine which AGTEK product I am using?

To select the seminar(s) appropriate to your needs, it is imperative that you identify which AGTEK product you are using.  The surest way to identify your AGTEK product is to start the AGTEK program on your computer and select Help > About... from the pull-down menu, which will produce a window identifying the name, version number and release date of the product.
If you can't do that, then examine the AGTEK product manuals that came with your AGTEK system or call AGTEK at (925) 606-8197 and ask them to check their database to identify the products you own.
How can I register for a regional seminar?
The easiest way to register is by using our online registration system which provides the advantages of (1) an immediate confirmation of your registration, (2) an instant online invoice, (3) a choice of paper check and instant online eCheck payment options, and (4) the ability to check your registration and payment status online at any time.  If you prefer not to register online, please call or email us for manual registration alternatives (be advised that manual registration may delay the processing of your registration by up to 2 business days and a $50 processing fee will be added to our quoted tuition rates).  Class size is limited and seminar registrations are processed on a "first-come, first-served" basis, so please don't delay in submitting your registration!
What is the cost of tuition?

Excluding any applicable tax, seminar tuition rates range from $555 to $775 per person, per day (based on the availability of our Early Pay Discount).  Tuition is quoted, invoiced and payable in U.S. Dollars.
Is seminar tuition subject to tax?

With the exception of our New Haven seminar (Connecticut imposes a 6.35% sales tax on training services), Earthwork Software Services does not invoice and collect sales, use or value-added tax.  Most other states do not tax training services; however, determination and payment of any applicable tax imposed by other states remains the responsibility of the seminar registrant.
Are meals and lodging included in the tuition?
Seminar tuition covers only admission to the seminar and a catered lunch.  Other meals, lodging, transportation, and any personal needs are the responsibility of the seminar attendee.
[Note: For attendees wishing to stay overnight at the seminar hotel, a group discount is usually available for our students.  Information on any available group discount will be provided with the venue announcement.]
Can I check my registration and payment status online?
Yes, and you can also reprint an updated invoice (reflecting any expired Early Pay Discount and/or payments received).  Once you have registered, simply click any Customer Support link or "Customer Support" button on this website and enter the Email Address and WEB Invoice Number corresponding to your registration (both can be found on your WEB Invoice). 
[Note: If the information shown on your copy of our registration confirmation and invoice are correct (and we have not contacted you about any late payment), your registration status is in good standing.]
Why can't I view my online Confirmation/Invoice?
Our online Confirmation/Invoice page uses a pop-up window to display its information and you will not be able to take advantage of this feature if your web browser, browser add-ons, or internet security software are set to block pop-ups.  Click here for technical tips on how to disable pop-up blockers.
[Tip: The Ctrl key can be used to temporarily override many pop-up blockers on Windows computers--try holding the Ctrl key down when clicking the blocked link.  If you are still unable to view the pop-up window, you will need to change your web browser and internet security software settings to allow pop-up windows.]
To whom do I make my tuition payment?

Tuition payment may be made by check or money order, payable to Earthwork Software Services, LLC and sent to 3440 Lismore, Conyers, GA 30012 USA (effective June 20, 2011).
[Note: Earthwork Software Services is not affiliated with the software manufacturer (AGTEK) and we cannot accept checks payable to "AGTEK".]
When is my tuition payment due?
Your specific tuition Payment Due Date is stated on your registration confirmation and invoice.  In general, the tuition Payment Due Date is the earlier of any applicable Cut-Off Date or 30 days from the date of registration.  Please understand that any students who have not paid their tuition in full will not be admitted to the corresponding seminar.
Can I pay my tuition by credit card?
Unfortunately, due to an increased number of transaction problems (unjustified "chargebacks"), we no longer accept tuition payments via credit card.  If you need to make a quick payment because of an approaching Early Pay Discount Cut-Off Date, please pay your tuition by "eCheck" Electronic Funds Transfer (see next FAQ) or by sending a paper check via a next-day delivery service.
Can I pay my tuition by Electronic Funds Transfer?
Yes, if you select the "eCheck Secure Online ACH Funds Transfer" payment method when you register.  This option allows you to quickly and securely pay your tuition by direct debit from any business (or personal) checking or savings account held at a U.S. financial institution.  There are no fees for making an eCheck payment (as long as your bank account has sufficient funds to cover your payment), and the process works like this: (1) you enter your check and ID information on a secure online form, (2) your data is encrypted and submitted to Electronic Clearing House, Inc. (an Intuit company and our ACH payments processor) for validation and processing, and (3) you print the resulting confirmation message (a confirmation will also be emailed to you).  The tuition payment funds will typically clear your account in one to three business days.  Electronic check payments are an increasingly common payment method and additional information about them is available at www.electronicpayments.org.
What is the policy on cancellations, refunds and transfers of registration?
Click here to review our policies on seminar cancellations, transfers and refunds.
Where can I purchase AGTEK software?
Earthwork Software Services does not sell AGTEK software; for AGTEK sales, please call AGTEK at (925) 606-8197 or visit their web site at www.agtek.com.
How do I get technical support for AGTEK software?
Earthwork Software Services does not provide on-call AGTEK technical support services; for AGTEK technical support, please contact AGTEK by phone at (800) 248-3527 or by e-mail at support@agtek.com.
Do any consultants provide AGTEK takeoff and modeling services?
Earthwork Software Services does not provide quantity takeoff or grade control modeling services but, as a convenience to our clients, we have compiled a list of third-party AGTEK consultants that do provide such services.

 

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